IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/04/2024 - 12/06/2024
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

Comments

Latest comments from students

 

Liked the class?  Then let everyone know!

PM-221: Agile Overview for Executives and Leaders

 

Course Overview: Clear and detailed discussion on the following course content:

  • What is the Agile Adaptive  Methodology versus the Predictive (waterfall) Methodology?
  • The Agile Value Proposition, by explanation of the Agile Manifesto and Agile Principles.
  • What is the Scrum Framework by explanation of Scrum Roles, Ceremonies and Artifacts?
  • What are the artifacts of Product Planning, Release Planning and Sprint Planning?
  • What are the Agile impacts to corporate team structures and stakeholder alignment?
  • What are Agile myths and why an Agile transformation will fail?
  • What are Agile (hybrid) tailoring considerations?


Attendees to PM-221: Agile Overview for Executives and Leaderswill receive TechNow approved course materials and expert instruction.

 

Dates/Locations:

No Events

Duration: 1 Days

Course Objectives: Are you and executive or leader in your organization and interested in learning about Agile principles? This course details the Agile framework that uses an adaptive life cycle, specifically related to using the Scrum approach.

Upon successful completion of this course, students will be able to:

  • Understand an overview of the main aspects that leadership must know to implement strategic opportunities with Agile principles for product quality and on-time product delivery
  • Participants will dive into understanding the strategic and tactical elements of implementing Agile and Scrum into their organization
  • Receive details on how to understand the organizational impact that the Agile transformation could have on the different aspects of your current business processes

Target Student:

  • Designed specifically for leaders and senior managers or anyone wanting to understand the high-level basics of the Agile Framework

 

Comments

Latest comments from students

Liked the class?  Then let everyone know!

MS-10175: Developing & Customizing Applications for Microsoft SharePoint 2010 & 2013

Course Overview:

TechNow’s Course provides existing .NET developers with practical information and labs that enables them to build solutions on the Microsoft SharePoint 2010/2013 platform.

Attendees to MS-10175: Developing & Customizing Applications for Microsoft SharePoint 2010/2013 will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Introduction to SharePoint 2010/2013 Development Platform
  • Using SharePoint 2010/2013 Developer Tools
  • Developing SharePoint 2010/2013 Web Parts
  • Working with SharePoint Objects on the Server
  • Creating Event Receivers and Application Settings
  • Developing Solutions by Using Business Connectivity Services
  • Developing SharePoint 2010/2013 Workflows
  • Working with Client-based APIs for SharePoint 2010/2013
  • Developing Interactive User Interfaces
  • Developing Silverlight Applications for SharePoint
  • Developing Sandboxed Solutions
  • Working with SharePoint Server Profiles and Taxonomy APIs
  • Developing Content Management Solutions

    Prerequisites:

    • An understanding of the problem-solving techniques that apply to software development
    • Approximately 12 months experience with ASP .NET 3.5 with Visual Studio 2008 (or later)
    • Approximately 1 month development experience with SharePoint 2007 or SharePoint 2010/2013 and VS2010/2013 (includes beta releases) creating code that interacts with the SharePoint Sever-side APIs
    • Experience performing end user tasks with SharePoint 2007 or SharePoint 2010/2013 and an understanding of the purpose and use of the following:
      • Lists
      • Documents and Libraries
      • Personalizing an SP Page/Site
      • Using MySites
      • Using SharePoint Designer

    Comments

    Latest comments from students

    User: kelleyd10

    Instructor comments: Clay was / is an outstanding instructor. He was very flexible in what the class needed. He was very accommodating and resourceful in answering the class questions. Clay's teaching style is greatly appreciated.

    Facilities comments: Were good

    User: dennij

    Instructor comments: Very professional and knowledgeable. Available before and after class.

    Facilities comments: Location was nice but too far from Lackland.

    Liked the class?  Then let everyone know!

    TN-395: Internet Protocol Version 6 (IPv6)

    Course Overview:

    In this course, students learn the IPv6 protocols & processes & describe how IPv6 is supported in the latest versions of Microsoft Windows operating system.  Students will also learn how to describe transition technologies that allow you to deploy IPv6 in IPv4 intranets & across the IPv4 Internet.

    Attendees to TN-395: Internet Protocol Version 6 (IPv6) will receive TechNow approved course materials and expert instruction.

    Dates/Locations:

    No Events

    Duration: 5 Days

    Course Objectives:

    • Learn how to create IPv6 networks with Cisco Systems products
    • Supplement your IPv6 course with a self-study guide based on the course materials
    • Understand practical applications of IPv6 through a solutions-oriented writing approach
    • Increase comprehension & retention through chapter tools like objectives, summaries, scenarios & review questions
    • Features & benefits of IPv6
    • IPv6 in the Windows Server2003 Family
    • IPv6 addressing & the IPv6 header
    • Internet Control Message Protocol for IPv6 (ICMPv6)
    • Neighbor & multicast listener discovery
    • Address auto configuration
    • IPv6 name resolution & routing
    • Coexistence & migration
    • IPv6 mobility

    Prerequisites:

    • Students should have a working knowledge of a Windows OR Unix Operating system. 
    • In addition, the student should also have basic end-user skills in TCP/IP.

     

    Comments

    Latest comments from students

    Liked the class?  Then let everyone know!

    PM-232: Product Owner and Scrum Master Roles in AGILE using SCRUM

     

    Course Overview: 

    This course details how a well-educated Product Owner and a knowledgeable Scrum Master can work together to deliver a successful product with Agile principles using SCRUM approach.  Designed specifically for students who want to learn the mechanics of an Agile / Scrum team being led by a Product Owner and a Scrum Master.

    This course offers a firm grasp of Agile principles as they relate to new product development.  If you need to learn what is required to lead or participate in an Agile effort using the SCRUM approach within your organization, this course covers the Agile adaptive life cycle framework and everything in between.

    Attendees to PM-232: Product Owner and Scrum Master Roles in AGILE using SCRUM will receive TechNow approved course materials and expert instruction.

    Dates/Locations:

    No Events

    Duration: 2 Days

    Course Objectives: At the conclusion of this course, students will be able to:

    • Understand the Scrum Flow, the core components of the Scrum framework
    • Understand the principles of empirical process control
    • Understand the scope of the Product Owner role in detail
    • Understand the scope of the Scrum Master role at a high level
    • Understand the scope of the Scrum team roles and why there is no project manager
    • Understand how the Scrum Master measures team velocity
    • Understand the importance of having the product vision as an overarching goal galvanizing the entire Scrum team
    • Understand the relationship between the vision and the product roadmap
    • Understand the different estimation levels in Scrum
    • Understand what the Product Backlog is and what it is not
    • Understand Product Backlog grooming
    • Understand that Scrum planning is adaptive, iterative, incremental, and collaborative

     

    Target Student:

    • Designed specifically for Agile project team members, product owners, project leaders and senior managers or anyone wanting to understand the Agile Framework.

     

    Comments

    Latest comments from students

    Liked the class?  Then let everyone know!