IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
04/22/2025 - 04/25/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-919: Penetration Tester Course

Course Overview:

This course engages students by providing in-depth knowledge of the most prominent and powerful attack vectors and an environment to perform these attacks in numerous hands-on scenarios. This course goes far beyond simple scanning for low-hanging fruit, and shows penetration testers how to model the abilities of an advanced attacker to find significant flaws in a target environment and demonstrate the business risk associated with these flaws.

Attendees to TN-919:Penetration Tester course will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 5 days

Course Objectives:

Advanced Hash Manipulation
Command Shell vs. Terminal Access
Enumerating Users
Exploitation Fundamentals
Injection Attacks
Legal Issues
Metasploit
Moving Files with Exploits
Obtaining and Passing Password Representations
Overview of Passwords
Penetration Testing Foundations
Penetration Testing Process
Penetration Testing via the Command Line
Profiling the Target
Reconnaissance
Scanning for Targets
Using a Proxy to Attack a Web Application
Vulnerability Scanning
Wireless Crypto and Client Attacks
Wireless Fundamentals

Course Prerequisites:

GSEC or equivalent experience
UNIX, Windows, networking, and security experience
This is a hands-on skill course requiring comfort with command line interaction and network communications

Comments

Latest comments from students

User: kdwagoner

Instructor comments: Very knowledgeable. Kept class focused and on task

Facilities comments: Good

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CT-215: Cloud+

Course Overview:

This course covers the knowledge and skills required to understand standard Cloud terminologies/methodologies, to implement, maintain, and deliver cloud technologies and infrastructures (e.g. server, network, storage, and virtualization technologies), and to understand aspects of IT security and use of industry best practices related to cloud implementations and the application of virtualization.

TechNow has worked worldwide enterprise infrastructures for over 20 years and has developed demos and labs to exemplify the techniques required to demonstrate cloud technologies and to effectively manage security in the cloud environment.

TechNow is a CompTIA partner and uses official CompTIA Cloud+ curriculum.

Attendees to CT-215: Cloud+ will receive TechNow approved course materials and expert instruction.

Date/Locations:

Date/Time	Event
04/21/2025 - 04/25/2025 08:00 -16:00	CT-215: Cloud+ TechNow, Inc, San Antonio TX
07/28/2025 - 08/01/2025 08:00 -16:00	CT-215: Cloud+ TechNow, Inc, San Antonio TX
11/03/2025 - 11/07/2025 08:00 -16:00	CT-215: Cloud+ TechNow, Inc, San Antonio TX

Course Duration: 5 days

Course Objectives:

Prepare to deploy cloud solutions
Deploy a pilot project
Test a pilot project deployment
Design a secure network for cloud deployment
Determine CPU and memory sizing for cloud deployments
Plan Identity and Access Management for cloud deployments
Analyze workload characteristics to ensure successful migration to the cloud
Secure systems to meet access requirements
Maintain cloud systems
Implement backup, restore, and business continuity measures
Analyze cloud systems for required performance
Analyze cloud systems for anomalies and growth forecasting
Troubleshoot deployment, capacity, automation, and orchestration issues
Troubleshoot connectivity issues
Troubleshoot security issues

Course Prerequisites:

Security+, Network+, CASP or equivalent experience
Managing or administering at least one of UNIX, Windows, Databases, networking, or security

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TN-939: Hacker Techniques, Exploits, and Incident Handling Course

Course Overview:

A skills focus enables the student to better absorb the subject matter and perform successfully on the exam. This is not death by power point. The course is aligned with information assurance operators and executing hands-on labs. Lecture and labs walk the student through the knowledge required to truly understand the mechanics of the attacks and the effectiveness. Students then gain network experience and use sniffing to help exemplify the benefit of learning wired and wireless security configurations. The course concludes with exercising real attack strategies to demonstrate the techniques acquired throughout the course.

Attendees to TN-939: Hacker Techniques, Exploits, and Incident Handling will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 9 days

Course Objectives:

Backdoors & Trojan Horses
Buffer Overflows
Covering Tracks: Networks
Covering Tracks: Systems
Denial of Service Attacks
Exploiting Systems Using Netcat
Format String Attacks
Incident Handling Overview and Preparation
Incident Handling Phase 2: Identification
Incident Handling Phase 3: Containment
Incident Handling: Recovering and Improving Capabilities
IP Address Spoofing
Network Sniffing
Password Attacks
Reconnaissance
Rootkits
Scanning: Host Discovery
Scanning: Network and Application Vulnerability scanning and tools
Scanning: Network Devices (Firewall rules determination, fragmentation, and IDS/IPS evasion)
Scanning: Service Discovery
Session Hijacking, Tools and Defenses
Types of Incidents
Virtual Machine Attacks
Web Application Attacks
Worms, Bots & Bot-Nets

Prerequisites:

GSEC or equivalent experience
UNIX, Windows, Networking, and Security Experience
This is a hands-on skill course requiring comfort with command line interaction and network communications

Comments

Latest comments from students

User: m_jurrens

Instructor comments: Both instructors Mr. Askey and Mr. Hackney, were very good. the open learning environment was extremely productive and I felt we all learned far more that we ever would out of a structured rote memorization course.

User: natebonds

Instructor comments: Both Mr. Askey and Hackney were extremely knowledgeable. They were also extremely interested in helping each student learn. I was particularly impressed with the way they tailored the course to optimize our time since we weren't testing. I feel like I know much much more than I did when the class started.

Facilities comments: The facilities were fine. I would have preferred it be closer to Lackland.

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PL-115: Fundamentals of Computer Programming

Course Overview:

This hands-on course provides a comprehensive introduction to programming logic, and builds a solid foundation of programming skills that can be used to master additional programming languages like C, C++, PERL, Java or Python. To learn programming you must focus on a particular language, and we have chosen Java. In this course you will write and debug programs in Python. If you would like this course to use a different computer language, that can be arranged.

Attendees to PL-115: Fundamentals of Computer Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Writing Simple Programs Data Types, Constants, & Variables
Screen Output & Keyboard Input
Expressions
Decision Making
Looping
Subroutines
Debugging
Data Collections – Arrays
Data Collections – Classes Working with Files

Prerequisites:

This course is for students starting out in programming. No programming experience is required.

Comments

Latest comments from students

User: tsonger

Instructor comments: While I could tell the instructor was very knowledgeable, his instructions were not very clear. He could've done a better job preparing for the class.

Facilities comments: Room was fine. The location of the room could have been better as the dings from the elevator were a bit distractive.

User: TracyPaul

Instructor comments: Very knowledgeable. Diagnosed our programming problems in short order. Could go into the details of 'why', versus only the 'how'.

Facilities comments: Outstanding. The hotel staff did a great job supporting our class.