Specialized

TechNow provides an array of courses to meet our customer's requirements.  Courses that do not fit into our major course categories and custom or specialized courses appear here.  

Here are courses about specilaized Software or Hardware:

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IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
01/21/2025 - 01/24/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
04/22/2025 - 04/25/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

Comments

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TN-385: TCP/IP Analysis & Implementation

Course Overview:

This course, TN-385: TCP/IP Analysis & Implementation, provides students with a comprehensive technical introduction to TCP/IP & the interworkings of TCP/IP application to UNIX, Linux and Windows in a network environment.  This course begins by providing a comprehensive protocol stack analysis.  It continues with extensive hands-on exercises needed to configure TCP/IP on UNIX and Windows based networks.

Attendees to TN-385: TCP/IP Analysis & Implementation will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • A thorough comprehension of each level of the protocol stack
  • Configuring UNIX & Windows to access internetworks
  • Configuring & setting up a Cisco router
  • Properly implementing subnets to avoid ongoing maintenance headaches
  • Routing & routing protocols, RIP, OSPF, and IGRP
  • How to troubleshoot a wide range of routing problems
  • All major TCP/IP application services including: FTP, TELNET, SNMP, NFS, DNS, DHCP, & WINS
  • How to avoid common internetworking problems
  • How to troubleshoot TCP/IP networks using protocol analysis techniques – snoop on Sun Workstation & Network Monitor on Windows.
  • How to design, build, configure, & manage TCP/IP internetworks
  • Applying a structured methodology for troubleshooting TCP/IP internetworks
  • ACL's on Cisco routers

Prerequisites:

  • Students should have good end-user skills in TCP/IP (FTP, TELNET, RLOGON,  & MAIL).

Comments

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TN-323: SharePoint 2010 and 2013 for Project Management

Course Overview: 

This hands-on, lab-driven course directs managers, project managers, and team leaders through the real-world process of using SharePoint to propel projects.  Improve efficiency and boost the likelihood of success as you learn to build a customized Project Management Information System (PMIS), develop SharePoint project sites, build document libraries and management protocols.  You will integrate Microsoft Office software, build SharePoint Workflows, archive completed projects, and much more during SharePoint project management training.  Add these critical SharePoint tools to your project management expertise and experience the drastic difference that comes with truly effective project management.

Attendees to TN-323: SharePoint 2010/2013 for Project Management will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 3 days

Course Objectives:

  • SharePoint as a Project Management Information System (PMIS)
  • Creating a PMIS
  • Enabling Team Collaboration with SharePoint
  • Tracking Projects with SharePoint
  • Working with Business Intelligence
  • Establishing Processes and Standards with SharePoint
  • Managing Meeting with Meeting Workspaces
  • Working with Microsoft Access
  • Creating a PMO View
  • Concluding a Project

Prerequisites:

Comments

Latest comments from students

User: joseibarra

Instructor comments: Very patient, communicated expertly. Made the class easy to understand and how it applies in the real world.

Facilities comments: Excellent.

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Security Course Flow

We are often asked what is the recommended sequence of classes.  Here is our recommended sequence of classes for The Security Field.

Certified Information Security Manager (CISM)

CT-325 CompTIA Security+ Arrowright TN-825 Certified Information Security Manager

Certified Information Systems Auditor(CISA)

CT-325 CompTIA Security+ Arrowright TN-425 Certified Ethical Hacker Arrowright TN-822: Certified Information Systems Auditor (CISA)

Certified Information Systems Security Professional(CISSP)

CT-325 CompTIA Security+ Arrowright TN-425 Certified Ethical Hacker Arrowright TN-815 CISSP Certification Prep Seminar