IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
01/21/2025 - 01/24/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
04/22/2025 - 04/25/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

Comments

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C-215: Introduction to C Programming

 

Course Overview:

The C-215: Introduction to C Programming course is a hands-on course providing a complete introduction to the ANSI C programming language, focusing on quickly developing the practical skills needed to create real-world solutions.  Our hands-on labs are designed to promote retention and challenge students to apply their skills to new situations.

Attendees to C-215: Introduction to C Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 days

Course Objectives:

  • What is C?
  • Basics of Program Writing
  • Style
  • Basic Declarations & Expressions
  • Arrays, Qualifiers & Reading Numbers
  • Decision & Control Statements
  • Programming Process
  • More Controls Statements
  • Variable Scope & Functions
  • C Preprocessor
  • Bit Operations
  • Advanced Types
  • Simple Pointers
  • File Input/Output
  • Debugging & Optimization
  • Floating Point

Prerequisites:

Before attending this course, you should be able to use basic UNIX commands and have previous programming experience language, or have taken our Introduction to Computer Progamming class.

 

Comments

Latest comments from students

User: jangles1337

Instructor comments: Pretty knowledgeable on a number of things. Could have had a better in depth understanding of the material.

Facilities comments: Was a hotel so it was pretty noisy some times.

User: ldorsey

Instructor comments: Great guy full of knowledge

 

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Security Course Flow

We are often asked what is the recommended sequence of classes.  Here is our recommended sequence of classes for The Security Field.

Certified Information Security Manager (CISM)

CT-325 CompTIA Security+ Arrowright TN-825 Certified Information Security Manager

Certified Information Systems Auditor(CISA)

CT-325 CompTIA Security+ Arrowright TN-425 Certified Ethical Hacker Arrowright TN-822: Certified Information Systems Auditor (CISA)

Certified Information Systems Security Professional(CISSP)

CT-325 CompTIA Security+ Arrowright TN-425 Certified Ethical Hacker Arrowright TN-815 CISSP Certification Prep Seminar

 

P-315: Intermediate PERL Programming

 

Course Overview:

PERL programmers need a clear roadmap for improving their skills. Intermediate PERL teaches a working knowledge of PERL's objects, references, and modules — all of which makes the language so versatile and effective. This class offers a thorough introduction to intermediate programming in PERL. Topics include packages and namespaces, references and scoping, manipulating complex data structures, writing and using modules, package implementation, and using CPAN.

Attendees to P-315: Intermediate PERL Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Packages and namespaces
  • References and scoping
  • Manipulating complex data structures
  • Object-oriented programming
  • Writing and using modules
  • Testing PERL code
  • Contributing to CPAN

Prerequisites:

 

Comments

Latest comments from students

User: J Masters

Instructor comments: Instructor kept it interesting and brought a wealth of knowledge to the classroom environment. Kept a good pace and provided relevant examples.

 

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Observations of Instructor Led Training with Real Hardware

TechNow has heard many students talk about virtualized/remote training that TechNow Does Not Do.  While training our most recent offering of PA-215: Palo Alto Networks Firewall Essentials FastTrack a student told his story of how he endend up in our course.  His story we have heard for other technologies like Cisco, VMware, BlueCoat and other products.

A large percentage of training is moving to the virtualized/remote lab environments.  Students are asked to use some variant of remote access software and remote into the training company's lab environment. Our student in our Palo Alto Networks Firewall course informed us that he went to a very costly offering of that course from the vendor and was not able to perform any labs.  There were either network connectivity issues, or issues with the remote access software, or other problems.  The whole training experience was very frustrating and not productive.

We keep our labs open to students if they would like after hours, or before hours access.  Repeatedly going through a lab engrains that knowledge for later recall.  Touching hardware is so critical in understanding the problems that arise when a cable comes loose, or a cable gets plugged in the wrong port.  There are other scenarios such as just pulling the power cable, or turning off a power strip, or accidently overwriting a configuration.  These disaster scenarious requires hands-on physical access to hardware.  Preventing and recovering from disasters is what it's all about, and that requires hands-on, instructor led, real hardware.