IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/04/2024 - 12/06/2024
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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AZ-900: Microsoft Azure Fundamentals

 

Course Overview:

This three-day course will provide foundational level knowledge on cloud concepts; core Azure services; security, privacy, compliance, and trust; and Azure pricing and support.

NOTE: This course provides an Azure pass and time for you to participate in hands-on labs. The content for this course aligns to AZ-900 exam objective domain

TechNow has worked worldwide enterprise infrastructures for over 20 years and has developed demos and labs to exemplify the techniques required to demonstrate cloud technologies and to effectively manage security in the cloud environment

Attendees to AZ-900: Microsoft Azure Fundamentals will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 3 days

Course Outline:

  • Cloud Concepts
  • Core Azure Services
  • Security, Privacy, Compliance, And Trust
  • Azure Pricing and Support

Lab Objectives:

    • Create a virtual machine
    • Deploy Azure container instances
    • Create a virtual network
    • Create blob storage
    • Create a SQL database
    • Implement an Azure IoT Hub
    • Implement Azure Functions
    • Create a web app
    • Create a VM with a Template
    • Create a VM with PowerShell
    • Create a VM with CLI
    • Secure network traffic
    • Implement Azure key vault
    • Create an Azure Policy
    • Manage access with RBAC
    • Manage resource locks
    • Implement resource tagging
    • Exploring the Trust Center
    • Use the Azure Pricing Calculator
    • Use the Azure TCO Calculator
    • Open a Support request
    • Calculate composite SLAs
    • Access Azure Preview features

Prerequisites :

      • There are no prerequisites for taking this course. Technical IT experience is not required however some general IT knowledge or experience would be beneficial.
      • This course is suitable for IT personnel who are just beginning to work with Azure.
      • This course primarily uses the Azure portal to create services and does not require scripting skills.
      • Students in this course will gain confidence to take other role-based courses and certifications, such as Azure Administrator.
      • This course provides an Azure pass and optional lab environment.

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TN-385: TCP/IP Analysis & Implementation

Course Overview:

This course, TN-385: TCP/IP Analysis & Implementation, provides students with a comprehensive technical introduction to TCP/IP & the interworkings of TCP/IP application to UNIX, Linux and Windows in a network environment.  This course begins by providing a comprehensive protocol stack analysis.  It continues with extensive hands-on exercises needed to configure TCP/IP on UNIX and Windows based networks.

Attendees to TN-385: TCP/IP Analysis & Implementation will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • A thorough comprehension of each level of the protocol stack
  • Configuring UNIX & Windows to access internetworks
  • Configuring & setting up a Cisco router
  • Properly implementing subnets to avoid ongoing maintenance headaches
  • Routing & routing protocols, RIP, OSPF, and IGRP
  • How to troubleshoot a wide range of routing problems
  • All major TCP/IP application services including: FTP, TELNET, SNMP, NFS, DNS, DHCP, & WINS
  • How to avoid common internetworking problems
  • How to troubleshoot TCP/IP networks using protocol analysis techniques – snoop on Sun Workstation & Network Monitor on Windows.
  • How to design, build, configure, & manage TCP/IP internetworks
  • Applying a structured methodology for troubleshooting TCP/IP internetworks
  • ACL's on Cisco routers

Prerequisites:

  • Students should have good end-user skills in TCP/IP (FTP, TELNET, RLOGON,  & MAIL).

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Security Course Flow

We are often asked what is the recommended sequence of classes.  Here is our recommended sequence of classes for The Security Field.

Certified Information Security Manager (CISM)

CT-325 CompTIA Security+ Arrowright TN-825 Certified Information Security Manager

Certified Information Systems Auditor(CISA)

CT-325 CompTIA Security+ Arrowright TN-425 Certified Ethical Hacker Arrowright TN-822: Certified Information Systems Auditor (CISA)

Certified Information Systems Security Professional(CISSP)

CT-325 CompTIA Security+ Arrowright TN-425 Certified Ethical Hacker Arrowright TN-815 CISSP Certification Prep Seminar

 

Observations of Instructor Led Training with Real Hardware

TechNow has heard many students talk about virtualized/remote training that TechNow Does Not Do.  While training our most recent offering of PA-215: Palo Alto Networks Firewall Essentials FastTrack a student told his story of how he endend up in our course.  His story we have heard for other technologies like Cisco, VMware, BlueCoat and other products.

A large percentage of training is moving to the virtualized/remote lab environments.  Students are asked to use some variant of remote access software and remote into the training company's lab environment. Our student in our Palo Alto Networks Firewall course informed us that he went to a very costly offering of that course from the vendor and was not able to perform any labs.  There were either network connectivity issues, or issues with the remote access software, or other problems.  The whole training experience was very frustrating and not productive.

We keep our labs open to students if they would like after hours, or before hours access.  Repeatedly going through a lab engrains that knowledge for later recall.  Touching hardware is so critical in understanding the problems that arise when a cable comes loose, or a cable gets plugged in the wrong port.  There are other scenarios such as just pulling the power cable, or turning off a power strip, or accidently overwriting a configuration.  These disaster scenarious requires hands-on physical access to hardware.  Preventing and recovering from disasters is what it's all about, and that requires hands-on, instructor led, real hardware.