IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
01/21/2025 - 01/24/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
04/22/2025 - 04/25/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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P-325: Python Programming

Course Overview:

This is an introductory course into the Python scripting language.  This class uses a hands-on approach in teaching the Python language.  This course builds the prerequisite skills for TechNow's P-345: Python for Pentration Testers course.  Getting comfortable with Python is important to understanding how Python can be utilitized for offensive measures.

This course is hands-on with the instructor walking the students through many short examples to exemplify an objective.  Dexterity with the language comes through many small code examples to produce the desired result.  Students have fun acquiring points for all the code examples they get correct.  We must be having fun because TechNow is always amazed at how competitive students are in trying to acquire the most points!  

The instructor will focus on the level that each student is currently at, and ensure the student absorbs the subject matter.  Programming is not a daily tasking of administrators or offensive operators and TechNow understands that.  As an instructor led course TechNow is very successful in making Python accessible to those who do not live eat and breath programming.  If a student's ultimate goal is to attend a course like TechNow's P-345: Python for Pentration Testers course, then not being bogged down in the Python language is critical, and this course (P-325: Python Programming) meets that objective.

Recently we have introduced Raspberry Pi's and multiple sensors to the P-325: Python Programming course.  This enables the student to actually see productive results from their coding skills in the physical world!  Some examples that students create programs for are: Motion detectors, distance, temperature, cameras and keypads.

Attendees to P-325: Python Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • How Python Runs Programs
  • Introducing Python Object Types
    • Numeric Types
    • Dynamic Typing
  • Variables
  • Regular Expressions
  • Strings
  • Conditionals
    • if Tests and Syntax Rules
  • Lists and Dictionaries
  • Tuples and Files
  • Introducing Python Statements
  • Assignments, Expressions, and Prints
  • while and for Loops
  • Iterations and Comprehensions
  • Documentation
  • Function Basics
  • Built-In Functions
  • Scopes
  • Arguments
  • Modules
  • Module Packages and Importing
  • Classes and OOP
  • Operator Overloading
  • Recursion
  • Exception Coding Details
  • Exception Objects
  • Unicode and Byte Strings
  • Working with Raspberry Pi
    • Writing code for sensors

Prerequisites:

  • Experience with some form of programming is preferred

 

Comments

Latest comments from students

User: slewis8435

Instructor comments: Very good instructor - he was excited about the material, very knowledgeable, and explained things clearly.

Facilities comments: The facilities were fine - plenty of room for each student to set up an extra computer and have room for note taking

User: nathan.karras

Instructor comments: Instructor was extremely knowledgeable in programming and scripting. He encouraged students to explore and ask questions. He would work with individuals to troubleshoot lab problems sets. Would highly recommend as an instructor.

Facilities comments: Room got a little warn. Instructor purchased fans to cool things off for the class. Projector had over scan.

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CompTIA

Increase your credibility, job security, and career opportunities by reaching your goal and getting certified!  TechNow offers many CompTIA bootcamp style courses in which we administer an exam on the last day of class.  We have a proven testing program that will get you the results you want!

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TN-5315: Configuring Windows Devices

 

Course Overview:
This five-day instructor-led course provides IT professionals with the knowledge and skills required to deploy and manage Windows 10 desktops, devices, and applications in an enterprise environment. Students will learn how to plan and implement Windows 10 deployments in large organizations. Students will also learn how to manage the Windows 10 installations after deployment to provide secure identity and data access by using technologies related to User Experience Virtualization (UE-V), Group Policy, Work Folders and Client Hyper-V. To support a variety of device and data management solutions, Microsoft Azure Active Directory (Azure AD), Microsoft Intune, Microsoft Store for Business and Office 365 are used for device management. These services are part of the Enterprise Mobility+ Security, which provides identity and access management, cloud-based device management, application and update management, and more secure data access to information stored both on the cloud and onsite within your corporate network.

Attendees to TN-5315: Configuring Windows Devices will receive TechNow approved course materials and expert instruction.
Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Manage Identity
  • Plan Desktop and Device Deployment
  • Plan and Implement a Microsoft 365 Solution
  • Configure Networking
  • Configure Storage
  • Manage Data Access and Protection
  • Manage Remote Access
  • Manage Apps
  • Manage Updates and Recovery

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TN-801: Windows for Security Professionals

Course Overview:

This course will be fast paced with in-depth and live demonstrations.

Date/Locations:

No Events

Duration: 1 day

Course Objectives:

  • UEFI, SecureBoot, TPM, and Enterprise BitLocker
  • Windows VPN in the Enterprise
  • Windows Advanced Firewall
  • Utilizing Windows WMI
  • Administering Windows with Powershell
  • Using Autopsy for Forensics

Prerequisites:

 

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