Course Overview:

This five-day instructor-led course provides IT professionals with the knowledge and skills required to Support and Troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

Attendees to TN-5320: Supporting and Troubleshooting Windows 11 will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

• Describe the processes involved in planning and using a troubleshooting methodology for Windows 11
• Troubleshoot startup issues and operating system services on a Windows 11 PC
• Perform system recovery
• Resolve issues related to hardware devices and device drivers
• Administer Windows 11 devices
• Troubleshoot issues related to network connectivity
• Configure Windows 11 devices by using Group Policy
• Configure and troubleshoot user settings
• Configure and troubleshoot resource access
• Implement remote connectivity
• Deploy and troubleshoot applications
• Maintain Windows 11 devices

 Prerequisites: 

• Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
• Microsoft Active Directory Domain Services (AD DS) principles.
• Understanding of the Public Key Infrastructure (PKI) components.
• Windows Server fundamentals.

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Course Overview:
This five-day instructor-led course provides IT professionals with the knowledge and skills required to deploy and manage Windows 10 desktops, devices, and applications in an enterprise environment. Students will learn how to plan and implement Windows 10 deployments in large organizations. Students will also learn how to manage the Windows 10 installations after deployment to provide secure identity and data access by using technologies related to User Experience Virtualization (UE-V), Group Policy, Work Folders and Client Hyper-V. To support a variety of device and data management solutions, Microsoft Azure Active Directory (Azure AD), Microsoft Intune, Microsoft Store for Business and Office 365 are used for device management. These services are part of the Enterprise Mobility+ Security, which provides identity and access management, cloud-based device management, application and update management, and more secure data access to information stored both on the cloud and onsite within your corporate network.

Attendees to TN-5315: Configuring Windows Devices will receive TechNow approved course materials and expert instruction.
Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

• Manage Identity
• Plan Desktop and Device Deployment
• Plan and Implement a Microsoft 365 Solution
• Configure Networking
• Configure Storage
• Manage Data Access and Protection
• Manage Remote Access
• Manage Apps
• Manage Updates and Recovery

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