IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
01/21/2025 - 01/24/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
04/22/2025 - 04/25/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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N-425 : Implementing Cisco Enterprise Advanced Routing and Services ( ENARSI)

Course Overview:

The Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) gives you the knowledge you need to install, configure, operate, and troubleshoot an enterprise network. This course covers advanced routing and infrastructure technologies, expanding on the topics covered in the N-415: Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR).

Attendees to N-425 : Implementing Cisco Enterprise Advanced Routing and Services ( ENARSI) will receive TechNow approved course materials, expert instruction, and prepare you to take the 300-410 Implementing Cisco® Enterprise Advanced Routing and Services (ENARSI) exam.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Configure classic Enhanced Interior Gateway Routing Protocol (EIGRP) and named EIGRP for IPv4 and IPv6
Optimize classic EIGRP and named EIGRP for IPv4 and IPv6
Troubleshoot classic EIGRP and named EIGRP for IPv4 and IPv6
Configure Open Shortest Path First (OSPF)v2 and OSPFv3 in IPv4 and IPv6 environments
Optimize OSPFv2 and OSPFv3 behavior
Troubleshoot OSPFv2 for IPv4 and OSPFv3 for IPv4 and IPv6
Implement route redistribution using filtering mechanisms
Troubleshoot redistribution
Implement path control using Policy-Based Routing (PBR) and IP Service Level Agreement (SLA)
Configure Multiprotocol-Border Gateway Protocol (MP-BGP) in IPv4 and IPv6 environments
Optimize MP-BGP in IPv4 and IPv6 environments
Troubleshoot MP-BGP for IPv4 and IPv6
Describe the features of Multiprotocol Label Switching (MPLS)
Describe the major architectural components of an MPLS VPN
Identify the routing and packet forwarding functionalities for MPLS VPNs
Explain how packets are forwarded in an MPLS VPN environment
Implement Cisco Internetwork Operating System (IOS®) Dynamic Multipoint VPNs (DMVPNs)
Implement Dynamic Host Configuration Protocol (DHCP)
Describe the tools available to secure the IPV6 first hop
Troubleshoot Cisco router security features
Troubleshoot infrastructure security and services

Prerequisites:

CCNA certification
N-415: Implementing and Operating Cisco Enterprise Network Core Technologies
General understanding of network fundamentals
Basic knowledge of how to implement LANs
General understanding of how to manage network devices
General understanding of how to secure network devices
Basic knowledge of network automation

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P-415: Advanced PERL Programming

Course Overview:

Every programmer must keep up with the latest tools and techniques. This course will help you push your skills to the next level and become a more accomplished programmer. Advanced PERL Programming teaches you all the complex techniques for production-ready PERL programs and explains concepts such as introspection, overriding built-ins, extending PERL's OO model, and testing your code for greater stability.

Attendees to P-415: Advanced PERL Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Advanced Techniques
Parsing Techniques
Templating Tools
Objects, Databases, and Applications
Natural Language Tools
PERL and Natural Languages
Handling English Text
Modules for Parsing English
Categorization and Extraction
PERL and Unicode
POE
Programming in an Event-Driven Environment
Testing
Keeping Tests and Code Together
Inline Extensions
Just Another PERL Hacker

Prerequisites:

P-315: Intermediate PERL Programming or equivalent knowledge and skills

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TN-565: Nessus Vulnerability & Compliance Auditing

Course Overview:

This course provides security professionals with the skills and knowledge to perform vulnerability and compliance scanning of supported operating systems, devices, and applications. Students will construct custom scan policies for topology discovery, network vulnerability detection, credentialed patch audits, and compliance benchmarks, and discuss the underlying technologies utilized by the Nessus scanner.

This course provides students with the necessary information to prepare for the Tenable Certified Nessus Auditor (TCNA) exam.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Introduction to Nessus and Vulnerability Scanning
Nessus Installation and Administration
Basic Nessus Scan Operation
Nessus Scan Configuration and Policy Creation
Vulnerability Analysis and Reporting with Nessus
Advanced Scan Configuration and Policy Creation
Introduction to Compliance and Auditing
Nessus Auditing Features
Windows System Auditing
Unix System Auditing
Cisco IOS Auditing
Nessus Database Auditing
Nessus Content Auditing
Auditing to Industry Guidelines
Auditing to Federal Guidelines

Prerequisites:

Students should possess a basic understanding of TCP/IP networking, operating systems security, and common client/server applications.

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Virtualization/Cloud

TechNow has been involved in enterprise client server architectures since 1990. TechNow has delivered national and international implementations for Valero, Wholefoods, Quest, USAA, Golfsmith, AMD, Motorola, and many other fortune 1000 corporations,

TechNow's training program has followed the evolution of enterprise computing into virtualization and cloud computing. With a focus on security, TechNow can present the ramifications of many centralized strategies. All courses utilize enterprise instructors with experience and can discuss the detail of implementation and the integration into an existing infrastructure.