TN-5305: Supporting and Troubleshooting Windows 11

Course Overview:

This five-day instructor-led course provides IT professionals with the knowledge and skills required to Support and Troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

Attendees to TN-5320: Supporting and Troubleshooting Windows 11 will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Describe the processes involved in planning and using a troubleshooting methodology for Windows 11
Troubleshoot startup issues and operating system services on a Windows 11 PC
Perform system recovery
Resolve issues related to hardware devices and device drivers
Administer Windows 11 devices
Troubleshoot issues related to network connectivity
Configure Windows 11 devices by using Group Policy
Configure and troubleshoot user settings
Configure and troubleshoot resource access
Implement remote connectivity
Deploy and troubleshoot applications
Maintain Windows 11 devices

Prerequisites:

Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
Microsoft Active Directory Domain Services (AD DS) principles.
Understanding of the Public Key Infrastructure (PKI) components.
Windows Server fundamentals.

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MS-6231: Maintaining a Microsoft SQL Server Database

Course Overview:

This course provides students with the knowledge and skills to maintain a Microsoft SQL Server database. The course focuses on teaching individuals how to use SQL Server product features and tools related to maintaining a database.

Attendees to MS-6231: Maintaining a Microsoft SQL Server Database will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Installing and Configuring SQL Server
Managing Databases and Files
Disaster Recovery
Managing Security
Transferring Data
Automating Administrative Tasks
Implementation Replication
Maintaining High Availability
Monitoring SQL Server
Troubleshooting and Performance Tuning

Prerequisites:

None

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User: angelangeles

Instructor comments: Clay was knowledgeable instructor with enough experience to make subject matter relatable to real world usage.

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CT-213: Cloud Essentials+

Course Overview:

CompTIA Cloud Essentials+ is for both IT and non-technical professionals who require the essential business acumen needed to make informed cloud service decisions. Cloud Essentials is a vendor-neutral credential designed to validate the candidate has an understanding of basic terms and definitions of cloud computing along with the different processes involved in the successful adoption of cloud computing and its implications for organizations’ use.

TechNow is a CompTIA partner and uses official CompTIA Cloud Essentials+ curriculum.

Attendees to CT-213: Cloud Essentials+ will receive TechNow approved course materials and expert instruction.

Date/Locations:

Date/Time	Event
03/18/2025 - 03/20/2025 08:00 -16:00	CT-213: Cloud Essentials+ TechNow, Inc, San Antonio TX
06/09/2025 - 06/11/2025 08:00 -16:00	CT-213: Cloud Essentials+ TechNow, Inc, San Antonio TX
10/14/2025 - 10/16/2025 08:00 -16:00	CT-213: Cloud Essentials+ TechNow, Inc, San Antonio TX

Course Duration: 3 days

Course Objectives:

Domain 1 : Cloud Concepts
- Understand cloud principles
- Identify cloud networking concepts & storage techniques
- Understand cloud design aspects
Domain 2: Business Principles of Cloud Environments
- Identify and employ appropriate cloud assessments like feasibility studies, benchmarking, or gap analysis
- Highlight key business aspects of cloud vendor relation adoption, and comprehend cloud migration approaches
Domain 3: Management and Technical Operations
- Explain aspects of operating within the cloud, such as data management or optimization
- Understand the role of DevOps in cloud environments, like API integration or provisioning
Domain 4: Governance, Risk, Compliance and Security for the Cloud
- Understand risk management and response concepts related to cloud services and identify the importance and impacts of compliance in the cloud, such as regulatory concerns or international standards.

Course Prerequisites:

CompTIA recommends that a candidate have at least 6 months of experience in an IT environment, with direct involvement in IT-related tasks responsibilities and/or decision making.

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PM-242: Defining Agile Requirements with User Stories

Course Overview:

This course identifies how business analysts can elicit Agile requirements by writing user stories from use cases and personas of customer profiles. This leads to the processes of confirming the validity and usability for quality of the product development. An Agile Business Analyst has become a new recognized role within the other Agile Framework roles.

Attendees to PM-242:Defining Agile Requirements with User Stories will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 2 Days

Course Objectives: At the conclusion of this course, students will be able to:

Understand the Scrum Flow, the core components of the Scrum framework
Understand the scope of the Product Owner role in detail
Understand the scope of the Agile Business Analysis role in coordination with the Product Owner, Scrum Master and Development Team
Understand the scope of the Scrum Master role at a high level
Understand the scope of the Scrum Development Team roles
Document the interactions between the user of a system and the system itself
Dive into understanding the Agile principles for requirements using user stories in a card, conversation, and confirmation format

Target Student:

Designed specifically for Agile project team members, product owners, project leaders and business analysts or anyone wanting to understand the Agile Framework.

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AZ-204: Developing Solutions for Microsoft Azure

Course Overview:

Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities. Students will also learn how to connect to and consume Azure services and third-party services, and include event- and message-based models in their solutions. The course also covers monitoring, troubleshooting, and optimizing Azure solutions.

TechNow has worked worldwide enterprise infrastructures for over 20 years and has developed demos and labs to exemplify the techniques required to demonstrate cloud technologies and to effectively manage security in the cloud environment.

Attendees to AZ-204:Developing Solutions for Microsoft Azure will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 5 days

Course Outline:

Creating Azure App Service Web Apps
Implement Azure functions
Develop solutions that use blob storage
Develop solutions that use Cosmos DB storage
Implement laaS solutions
Implement user authentication and authorization
Implement secure cloud solutions
Implement API Management
Develop App Service Logic Apps
Develop event-based solutions
Develop message-based solutions
Monitor and optimize Azure solutions
Integrate caching and content delivery within solutions

Prerequisites :

- - AZ-900: Microsoft Azure Fundamentals
  - Students should have 1-2 years professional development experience and experience with Microsoft Azure.
  - Student must be able to program in an Azure Supported Language.

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