IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
01/21/2025 - 01/24/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
04/22/2025 - 04/25/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-385: TCP/IP Analysis & Implementation

Course Overview:

This course, TN-385: TCP/IP Analysis & Implementation, provides students with a comprehensive technical introduction to TCP/IP & the interworkings of TCP/IP application to UNIX, Linux and Windows in a network environment. This course begins by providing a comprehensive protocol stack analysis. It continues with extensive hands-on exercises needed to configure TCP/IP on UNIX and Windows based networks.

Attendees to TN-385: TCP/IP Analysis & Implementation will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

A thorough comprehension of each level of the protocol stack
Configuring UNIX & Windows to access internetworks
Configuring & setting up a Cisco router
Properly implementing subnets to avoid ongoing maintenance headaches
Routing & routing protocols, RIP, OSPF, and IGRP
How to troubleshoot a wide range of routing problems
All major TCP/IP application services including: FTP, TELNET, SNMP, NFS, DNS, DHCP, & WINS
How to avoid common internetworking problems
How to troubleshoot TCP/IP networks using protocol analysis techniques – snoop on Sun Workstation & Network Monitor on Windows.
How to design, build, configure, & manage TCP/IP internetworks
Applying a structured methodology for troubleshooting TCP/IP internetworks
ACL's on Cisco routers

Prerequisites:

Students should have good end-user skills in TCP/IP (FTP, TELNET, RLOGON, & MAIL).

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CT-205: A+ Certification Course

Course Overview:

CT-205: A+ Certification Course provides students with the skills, knowledge and understanding that will enable them to install, configure, upgrade, troubleshoot and repair personal computer systems. The A+ curriculum is excellent preparation for almost any computer related career or position. This course lays the foundation for further study in networking and programming. Designed for the new computer professional who has support knowledge of PC hardware, but needs to expand upon that knowledge.

Attendees to CT-205: A+ Certification Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Identifying, Adding & Removing System Components
Installation, Configuring & System Optimization
Diagnosing & Troubleshooting Problems
Power Protection & Safety Procedures
Motherboards, Processors & Memory
Printers
Basic Networking
Operating System Fundamentals
Installation, Configuration & Upgrade
Diagnosing & Troubleshooting
Networks

Prerequisites:

None

Comments

Latest comments from students

User: whiggins29

Instructor comments: Very knowledgeable, very engaging.

User: jstuke12

Instructor comments: Instructor was wonderful, Tim explained all questions fully and was a pleasure to learn from.

Facilities comments: Facilities were outstanding.

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TN-525: Certified Penetration Testing Professional (CPENT)

Course Overview:

A rigorous Pen Testing program that, unlike contemporary Pen Testing courses, teaches you how to perform an effective penetration test across filtered networks. The course requires you to Pen Test IoT systems, OT systems, builds on your ability to write your own exploits, build your own tools, conduct advanced binaries exploitation, double pivot to access hidden networks, and various technologies.

What’s Included:

- EC-Council official E-Courseware
- EC-Council official Certificate of Attendance
- EC-Council iLabs with access for 6 months
- EC-Council CPENT Range access
- CEH Exam Voucher
Dates/Locations:

No Events

Duration: 5 days

Course Content:
- - Module 01. Introduction to Penetration Testing
  - Module 02. Penetration Testing Scoping and Engagement
  - Module 03. Open Source Intelligence (OSINT)
  - Module 04. Social Engineering Penetration Testing
  - Module 05. Network Penetration Testing – External
  - Module 06. Network Penetration Testing – Internal
  - Module 07. Network Penetration Testing – Perimeter Devices
  - Module 08. Web Application Penetration Testing
  - Module 09. Wireless Penetration Testing
  - Module 10. IoT Penetration Testing
  - Module 11. OT/SCADA Penetration Testing
  - Module 12. Cloud Penetration Testing
  - Module 13. Binary Analysis and Exploitation
  - Module 14. Report Writing and Post Testing Actions
Prerequisites:
- - - Pass the CEH exam
    - Pass the CND exam
Target Audience:

Penetration Testers, Ethical Hackers, Information Security Consultants/ Testers/ Analysts/ Engineers, Network Server Administrators, Firewall & System Administrators, Risk Assessment Professionals

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P-415: Advanced PERL Programming

Course Overview:

Every programmer must keep up with the latest tools and techniques. This course will help you push your skills to the next level and become a more accomplished programmer. Advanced PERL Programming teaches you all the complex techniques for production-ready PERL programs and explains concepts such as introspection, overriding built-ins, extending PERL's OO model, and testing your code for greater stability.

Attendees to P-415: Advanced PERL Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Advanced Techniques
Parsing Techniques
Templating Tools
Objects, Databases, and Applications
Natural Language Tools
PERL and Natural Languages
Handling English Text
Modules for Parsing English
Categorization and Extraction
PERL and Unicode
POE
Programming in an Event-Driven Environment
Testing
Keeping Tests and Code Together
Inline Extensions
Just Another PERL Hacker