TN-5305: Supporting and Troubleshooting Windows 11

 

Course Overview:

This five-day instructor-led course provides IT professionals with the knowledge and skills required to Support and Troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

Attendees to TN-5320: Supporting and Troubleshooting Windows 11 will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 11
  • Troubleshoot startup issues and operating system services on a Windows 11 PC
  • Perform system recovery
  • Resolve issues related to hardware devices and device drivers
  • Administer Windows 11 devices
  • Troubleshoot issues related to network connectivity
  • Configure Windows 11 devices by using Group Policy
  • Configure and troubleshoot user settings
  • Configure and troubleshoot resource access
  • Implement remote connectivity
  • Deploy and troubleshoot applications
  • Maintain Windows 11 devices

 

 Prerequisites: 

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server fundamentals.

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TechNow Security Courses

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CT-210: Project+

Course Overview:

This course is a project management certification that provides validation of fundamental project management skills. This course will confirm a project manager’s knowledge of the project life cycle, from initiation and planning, through execution, acceptance, support and closure. Students will gain the knowledge and skills necessary to complete projects on time and within budget, and learn common project management terminology used throughout the industry.

Attendees to CT-210: Project+ will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
02/03/2025 - 02/06/2025
08:00 -16:00 		CT-210: Project+
TechNow, Inc, San Antonio TX
04/28/2025 - 05/01/2025
08:00 -16:00 		CT-210: Project+
TechNow, Inc, San Antonio TX
07/21/2025 - 07/24/2025
08:00 -16:00 		CT-210: Project+
TechNow, Inc, San Antonio TX
10/27/2025 - 10/30/2025
08:00 -16:00 		CT-210: Project+
TechNow, Inc, San Antonio TX

Duration: 4 Days

Course Objectives:

  • Project Initiation
  • Project planning, estimating and scheduling.
  • Creating project plans
  • Managing people
  • Managing cost and evaluating project performance
  • Project closure

Prerequisites:

  • Basic understanding of project management

Comments

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User: ChiefsLeo94

Instructor comments: Mr. Moore was very knowledgeable in the subject area and kept us on target and interested in subject area by inputting relevant stories from his project management experience.

Facilities comments: Room was adequate for the training environment just big enough for the class size and still not feel like a broom closet.

User: trosale8

Instructor comments: very knowledgeable and very supportive and empathetic. Taught us not only the content but the test-taking techniques. Instructor talks during lab/practice tests which is harder to concentrate.

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MS-10231: Designing a Microsoft SharePoint 2010 and 2013 Infrastructure

 

Course Overview:

This course is intended for IT Professionals who use Microsoft SharePoint 2010 in a team-based, medium-sized to large environment. While they may have implemented a SharePoint deployment, they have limited experience in designing a SharePoint infrastructure. They likely work as a senior administrator who acts as a technical lead over a team of administrators. Members of this audience should have at least 6 months experience with SharePoint 2010 (including pre-released versions of the product).

Attendees to MS-10231: Designing a Microsoft SharePoint 2010/2013 Infrastructure will receive TechNow approved course materials and expert instruction.

Date/Location:

No Events

Duration: 5 days

Course Objectives:

  • Designing a Logical Architecture
  • Planning Service Application Architecture
  • Planning for Performance and Capacity
  • Designing a Physical Architecture
  • Designing a Security Plan
  • Planning Authentication
  • Planning Managed Metadata
  • Planning Social Computing
  • Designing Enterprise Search Strategy
  • Planning Enterprise Content Management
  • Developing a Plan for Governance
  • Designing a Maintenance and Monitoring Plan

Prerequisites:

  • At least 2 years experience administering, deploying, managing, monitoring, upgrading, migrating, and designing SharePoint servers
  • At least one year’s experience of mapping business requirements to logical and physical technical design
  • Working knowledge of network design, including network security

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CT-213: Cloud Essentials+

 

Course Overview:

CompTIA Cloud Essentials+ is for both IT and non-technical professionals who require the essential business acumen needed to make informed cloud service decisions.  Cloud Essentials is a vendor-neutral credential designed to validate the candidate has an understanding of basic terms and definitions of cloud computing along with the different processes involved in the successful adoption of cloud computing and its implications for organizations’ use.

TechNow is a CompTIA partner and uses official CompTIA Cloud Essentials+ curriculum.

Attendees to CT-213: Cloud Essentials+ will receive TechNow approved course materials and expert instruction.

Date/Locations:

Date/Time Event
03/18/2025 - 03/20/2025
08:00 -16:00 		CT-213: Cloud Essentials+
TechNow, Inc, San Antonio TX
06/09/2025 - 06/11/2025
08:00 -16:00 		CT-213: Cloud Essentials+
TechNow, Inc, San Antonio TX
10/14/2025 - 10/16/2025
08:00 -16:00 		CT-213: Cloud Essentials+
TechNow, Inc, San Antonio TX

Course Duration: 3 days

Course Objectives:

  • Domain 1 : Cloud Concepts
    • Understand cloud principles
    • Identify cloud networking concepts & storage techniques
    • Understand cloud design aspects
  • Domain 2: Business Principles of Cloud Environments
    • Identify and employ appropriate cloud assessments like feasibility studies, benchmarking, or gap analysis
    • Highlight key business aspects of cloud vendor relation adoption, and comprehend cloud migration approaches
  • Domain 3: Management and Technical Operations
    • Explain aspects of operating within the cloud, such as data management or optimization
    • Understand the role of DevOps in cloud environments, like API integration or provisioning
  • Domain 4: Governance, Risk, Compliance and Security for the Cloud
    • Understand risk management and response concepts related to cloud services and identify the importance and impacts of compliance in the cloud, such as regulatory concerns or international standards.

 

Course Prerequisites:

  • CompTIA recommends that a candidate have at least 6 months of experience in an IT environment, with direct involvement in IT-related tasks responsibilities and/or decision making.

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