Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
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Course Overview:
This course will be fast paced with in-depth and live demonstrations.
Date/Locations:
No Events
Duration: 1 day
Course Objectives:
- UEFI, SecureBoot, TPM, and Enterprise BitLocker
- Windows VPN in the Enterprise
- Windows Advanced Firewall
- Utilizing Windows WMI
- Administering Windows with Powershell
- Using Autopsy for Forensics
Prerequisites:
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TechNow has heard many students talk about virtualized/remote training that TechNow Does Not Do. While training our most recent offering of PA-215: Palo Alto Networks Firewall Essentials FastTrack a student told his story of how he endend up in our course. His story we have heard for other technologies like Cisco, VMware, BlueCoat and other products.
A large percentage of training is moving to the virtualized/remote lab environments. Students are asked to use some variant of remote access software and remote into the training company's lab environment. Our student in our Palo Alto Networks Firewall course informed us that he went to a very costly offering of that course from the vendor and was not able to perform any labs. There were either network connectivity issues, or issues with the remote access software, or other problems. The whole training experience was very frustrating and not productive.
We keep our labs open to students if they would like after hours, or before hours access. Repeatedly going through a lab engrains that knowledge for later recall. Touching hardware is so critical in understanding the problems that arise when a cable comes loose, or a cable gets plugged in the wrong port. There are other scenarios such as just pulling the power cable, or turning off a power strip, or accidently overwriting a configuration. These disaster scenarious requires hands-on physical access to hardware. Preventing and recovering from disasters is what it's all about, and that requires hands-on, instructor led, real hardware.
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