IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
01/21/2025 - 01/24/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
04/22/2025 - 04/25/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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CL-115: Red Hat OpenStack Administration I: Core Operations for Cloud Operators

Course Overview:

The focus of Red Hat OpenStack Administration I: Core Operations for Cloud Operators (CL110) will be managing OpenStack using both the web-based dashboard and the command-line interface, in addition to managing instances and installing a proof-of-concept environment using Red Hat OpenStack Platform (RHOSP) director. Essential skills covered in the course include configuring Red Hat OpenStack Platform (using the director UI); managing users, projects, flavors, roles, images, networking, and block storage; setting quotas; and configuring images at instantiation.

Attendees to CL-115 Red Hat OpenStack Administration I: Core Operations for Cloud Operators will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Prerequisites:

This course is designed for Linux system administrators, cloud administrators, and cloud operators interested in, or responsible for, maintaining a private or hybrid cloud.

Prerequisites for this course is Red Hat Certified System Administrator (RHCSA) or demonstrate equivalent experience

Course Outline:

Launch an instance
Manage projects, quotas, and users
Manage networks, subnets, routers, and floating IP adresses
Create and manage block and object storage in the OpenStack framework
Customize instances with cloud-init
Deploy scalable stacks
Deploy RedHat OpenStack Platform using RHOSP director

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CT-205: A+ Certification Course

Course Overview:

CT-205: A+ Certification Course provides students with the skills, knowledge and understanding that will enable them to install, configure, upgrade, troubleshoot and repair personal computer systems. The A+ curriculum is excellent preparation for almost any computer related career or position. This course lays the foundation for further study in networking and programming. Designed for the new computer professional who has support knowledge of PC hardware, but needs to expand upon that knowledge.

Attendees to CT-205: A+ Certification Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Identifying, Adding & Removing System Components
Installation, Configuring & System Optimization
Diagnosing & Troubleshooting Problems
Power Protection & Safety Procedures
Motherboards, Processors & Memory
Printers
Basic Networking
Operating System Fundamentals
Installation, Configuration & Upgrade
Diagnosing & Troubleshooting
Networks

Prerequisites:

None

Comments

Latest comments from students

User: whiggins29

Instructor comments: Very knowledgeable, very engaging.

User: jstuke12

Instructor comments: Instructor was wonderful, Tim explained all questions fully and was a pleasure to learn from.

Facilities comments: Facilities were outstanding.

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P-415: Advanced PERL Programming

Course Overview:

Every programmer must keep up with the latest tools and techniques. This course will help you push your skills to the next level and become a more accomplished programmer. Advanced PERL Programming teaches you all the complex techniques for production-ready PERL programs and explains concepts such as introspection, overriding built-ins, extending PERL's OO model, and testing your code for greater stability.

Attendees to P-415: Advanced PERL Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives: