IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
04/22/2025 - 04/25/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

Comments

Latest comments from students

Liked the class? Then let everyone know!

TN-765: Automating Administration with Windows Powershell

Course Overview:

This course provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers. This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches.

Attendees to TN-765: Automating Administration with Windows Powershell will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 5 days

Course Objectives:

Describe the functionality of Windows PowerShell and use it to run and find basic commands
Identify and run cmdlets for server administration
Work with Windows PowerShell pipeline
Describe the techniques Windows PowerShell pipeline uses
Use PSProviders and PSDrives to work with other forms of storage
Query system information by using WMI and CIM
Work with variables, arrays, and hash tables
Write basic scripts in Windows PowerShell
Write advanced scripts in Windows PowerShell
Administer remote computers
Use background jobs and scheduled jobs
Use advanced Windows PowerShell techniques

Course Prerequisites:

Experience with Windows networking technologies and implementation.
Experience with Windows Server administration, maintenance, and troubleshooting.

Comments

Latest comments from students

Liked the class? Then let everyone know!

MS-5002: Introduction to SQL Databases

Course Overview:

The introduction to SQL Databases training course is designed to train the learners on the fundamentals of database concepts. You will not only learn about the different types of databases, the languages and designs as well as describe important database concepts using SQL Server 2016. Anyone who is moving into a database role will benefit from taking this course.

Attendees to MS-5002: Introduction to SQL Databases will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 2 days

Comments

Latest comments from students

Liked the class? Then let everyone know!

TN-5125: Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services

Course Overview:

This course gives students the knowledge and skills to configure Active Directory Domain Services in a distributed environment, implement Group Policies, perform backup and restore, and monitor and troubleshoot Active Directory related issues. This course includes material contained in Microsoft’s 6424, 6425, 6426 and is an aid to preparation for the 70-640 exam.

Attendees to TN-5125: Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Installation
Administration
Users
Groups
Computers
Group Policy Infrastructure
Group Policy Settings
Domains and Forests

Prerequisites:

Basic understanding of networking
Intermediate understanding of network operating system
An awareness of security best practices
Basic knowledge of server hardware
A+ or equivalent knowledge
Some experience creating objects in Active Directory
Basic concepts of backup and recovery in a Windows Server Environment

Comments

Latest comments from students

Liked the Class? Then let everyone know!

L-245: Linux System Administration I

Course Overview:

In this course students will learn to install the Linux™ operating system, to administer users and software, to use vi, basic Linux security, process control, file system maintenance, backup and recovery, including some basic networking concepts. This course insures that students have the skills to configure all desktop and client side related activity.

Attendees to L-245: Linux System Administration I will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 days

Course Objectives:

Linux operating system installation
Hardware Issues
LILO & GRUB Configuration
Managing the Linux file system
Boot Process
Customization of setup files
System Startup
Run Levels
Network Services
User Management
Changing Passwords
Monitoring, accessing & restricting root system access
Administration Tools
Disk Management
Quotas
Process Control
Installing & removing software & patches
Network Configuration
Client side components of NFS, Samba, NTP, NIS
Printing
Backup and Recovery
Using utilities for process control, locating files & automating maintenance tasks

Prerequisites:

Students should have an understanding of all basic UNIX commands as well as variable substitution, wild card expansion, command pipes, permissions, the grep and find commands.
These prerequisites can be met through completion of TN-125: Introduction to UNIX & Linux and six month’s experience with Linux.