IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
08/04/2025 - 08/08/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-939: Hacker Techniques, Exploits, and Incident Handling Course

Course Overview:

A skills focus enables the student to better absorb the subject matter and perform successfully on the exam.   This is not death by power point. The course is aligned with information assurance operators and executing hands-on labs. Lecture and labs walk the student through the knowledge required to truly understand the mechanics of the attacks and the effectiveness.  Students then gain network experience and use sniffing to help exemplify the benefit of learning wired and wireless security configurations. The course concludes with exercising real attack strategies to demonstrate the techniques acquired throughout the course.

Attendees to TN-939:  Hacker Techniques, Exploits, and Incident Handling will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 9 days

Course Objectives:

  • Backdoors & Trojan Horses
  • Buffer Overflows
  • Covering Tracks: Networks
  • Covering Tracks: Systems
  • Denial of Service Attacks
  • Exploiting Systems Using Netcat
  • Format String Attacks
  • Incident Handling Overview and Preparation
  • Incident Handling Phase 2: Identification
  • Incident Handling Phase 3: Containment
  • Incident Handling: Recovering and Improving Capabilities
  • IP Address Spoofing
  • Network Sniffing
  • Password Attacks
  • Reconnaissance
  • Rootkits
  • Scanning: Host Discovery
  • Scanning: Network and Application Vulnerability scanning and tools
  • Scanning: Network Devices (Firewall rules determination, fragmentation, and IDS/IPS evasion)
  • Scanning: Service Discovery
  • Session Hijacking, Tools and Defenses
  • Types of Incidents
  • Virtual Machine Attacks
  • Web Application Attacks
  • Worms, Bots & Bot-Nets

Prerequisites:

  • GSEC or equivalent experience
  • UNIX, Windows, Networking, and Security Experience
  • This is a hands-on skill course requiring comfort with command line interaction and network communications

Comments

Latest comments from students

User: m_jurrens

Instructor comments: Both instructors Mr. Askey and Mr. Hackney, were very good. the open learning environment was extremely productive and I felt we all learned far more that we ever would out of a structured rote memorization course.

User: natebonds

Instructor comments: Both Mr. Askey and Hackney were extremely knowledgeable. They were also extremely interested in helping each student learn. I was particularly impressed with the way they tailored the course to optimize our time since we weren't testing. I feel like I know much much more than I did when the class started.

Facilities comments: The facilities were fine. I would have preferred it be closer to Lackland.

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TN-5202: Microsoft SharePoint 2010 and 2013: Workflows and Designing InfoPath Forms

Course Overview:

SharePoint is the Premier Office Collaboration Server Suite.  Two of the most requested features to implement in any SharePoint Server environment is building custom workflows and incorporating InfoPath forms into the site.  This course aims to build the average user’s body of knowledge and skill set to allow them to take on some of this responsibility.  Students will learn the SharePoint Designer software, a free product, to do these tasks.

Over the course of the two days the users will work on a live SharePoint Server environments making changes to pages, adding pages and making Workflows.  They will learn how to build InfoPath forms and migrate them to the SharePoint environment.

Attendees to TN-5202: Microsoft SharePoint 2010/2013: Workflows and Designing InfoPath Forms will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 2 days

Course Objectives:

  • Identify the basic features of the SharePoint Designer environment.
  • Create a new subsite.
  • Add content to a web page.
  • Use Cascading Style Sheets to format a SharePoint site.
  • Link web pages.
  • Add SharePoint components to the site.
  • Automate business processes with workflows.
  • Create InfoPath forms.
  • Import and export forms.
  • Customize a form layout.
  • Distribute forms.
  • Work with a database.

Prerequisites:

  • Knowledge of HTML not required, but helpful
  • Basic Computer Skills

Comments

Latest comments from students

User: golf123

Instructor comments: Mr. Moore knew and presented the course very well. I would definitely take future courses with TechNow.

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TN-565: Nessus Vulnerability & Compliance Auditing

Course Overview:

This course provides security professionals with the skills and knowledge to perform vulnerability and compliance scanning of supported operating systems, devices, and applications. Students will construct custom scan policies for topology discovery, network vulnerability detection, credentialed patch audits, and compliance benchmarks, and discuss the underlying technologies utilized by the Nessus scanner.

This course provides students with the necessary information to prepare for the Tenable Certified Nessus Auditor (TCNA) exam.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Introduction to Nessus and Vulnerability Scanning
  • Nessus Installation and Administration
  • Basic Nessus Scan Operation
  • Nessus Scan Configuration and Policy Creation
  • Vulnerability Analysis and Reporting with Nessus
  • Advanced Scan Configuration and Policy Creation
  • Introduction to Compliance and Auditing
  • Nessus Auditing Features
  • Windows System Auditing
  • Unix System Auditing
  • Cisco IOS Auditing
  • Nessus Database Auditing
  • Nessus Content Auditing
  • Auditing to Industry Guidelines
  • Auditing to Federal Guidelines

Prerequisites:

Students should possess a basic understanding of TCP/IP networking, operating systems security, and common client/server applications.

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TN-5425: Networking with Windows Server 2016

 

Course Overview:

Course two of a three course series to obtain a Server 2016 MCSA certification. This 5-day course provides the fundamental networking skills required to deploy and support Windows Server 2016 in most organizations. It covers IP fundamentals, remote access technologies, and more advanced content including Software Defined Networking.

The course leads directly to preparing for the(MCSA):Windows Server 2016 exam “70-741: Installation, Storage, and Compute with Windows Server 2016”.  It also maps to Microsoft’s course 20741A, and is part of the Server 2016 MCSA certification. 

Attendees to TN-5425: Networking with Window Server 2016 will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Plan and implement an IPv4 network
  • Implement Dynamic Host Configuration Protocol (DHCP)
  • Implement IPv6
  • Implement Domain Name System (DNS)
  • Implement and manage IP address management (IPAM)
  • Plan for remote access
  • Implement DirectAccess
  • Implement virtual private networks (VPNs)
  • Implement networking for branch offices
  • Configure advanced networking features
  • Implement Software Defined Networking

Prerequisites: 

  • A basic understanding of networking fundamentals
  • Experience working with Windows Server 2008 or Windows Server 2012
  • Experience working in a Windows Server infrastructure enterprise environment
  • Knowledge of the Open Systems Interconnection (OSI) model
  • Understanding of core networking topologies and architectures such as local area networks (LANs), wide area networks (WANs) and wireless networking
  • Basic knowledge of the TCP/IP protocol stack, addressing and name resolution
  • Experience with and knowledge of Hyper-V and virtualization
  • Hands-on experience working with the Windows client operating systems such as Windows 8.1 or Windows 10
  

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