IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
04/22/2025 - 04/25/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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MS-10175: Developing & Customizing Applications for Microsoft SharePoint 2010 & 2013

Course Overview:

TechNow’s Course provides existing .NET developers with practical information and labs that enables them to build solutions on the Microsoft SharePoint 2010/2013 platform.

Attendees to MS-10175: Developing & Customizing Applications for Microsoft SharePoint 2010/2013 will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Introduction to SharePoint 2010/2013 Development Platform
Using SharePoint 2010/2013 Developer Tools
Developing SharePoint 2010/2013 Web Parts
Working with SharePoint Objects on the Server
Creating Event Receivers and Application Settings
Developing Solutions by Using Business Connectivity Services
Developing SharePoint 2010/2013 Workflows
Working with Client-based APIs for SharePoint 2010/2013
Developing Interactive User Interfaces
Developing Silverlight Applications for SharePoint
Developing Sandboxed Solutions
Working with SharePoint Server Profiles and Taxonomy APIs
Developing Content Management Solutions

Prerequisites:

An understanding of the problem-solving techniques that apply to software development
Approximately 12 months experience with ASP .NET 3.5 with Visual Studio 2008 (or later)
Approximately 1 month development experience with SharePoint 2007 or SharePoint 2010/2013 and VS2010/2013 (includes beta releases) creating code that interacts with the SharePoint Sever-side APIs
Experience performing end user tasks with SharePoint 2007 or SharePoint 2010/2013 and an understanding of the purpose and use of the following:
- Lists
- Documents and Libraries
- Personalizing an SP Page/Site
- Using MySites
- Using SharePoint Designer

Comments

Latest comments from students

User: kelleyd10

Instructor comments: Clay was / is an outstanding instructor. He was very flexible in what the class needed. He was very accommodating and resourceful in answering the class questions. Clay's teaching style is greatly appreciated.

Facilities comments: Were good

User: dennij

Instructor comments: Very professional and knowledgeable. Available before and after class.

Facilities comments: Location was nice but too far from Lackland.

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TN-939: Hacker Techniques, Exploits, and Incident Handling Course

Course Overview:

A skills focus enables the student to better absorb the subject matter and perform successfully on the exam. This is not death by power point. The course is aligned with information assurance operators and executing hands-on labs. Lecture and labs walk the student through the knowledge required to truly understand the mechanics of the attacks and the effectiveness. Students then gain network experience and use sniffing to help exemplify the benefit of learning wired and wireless security configurations. The course concludes with exercising real attack strategies to demonstrate the techniques acquired throughout the course.

Attendees to TN-939: Hacker Techniques, Exploits, and Incident Handling will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 9 days

Course Objectives:

Backdoors & Trojan Horses
Buffer Overflows
Covering Tracks: Networks
Covering Tracks: Systems
Denial of Service Attacks
Exploiting Systems Using Netcat
Format String Attacks
Incident Handling Overview and Preparation
Incident Handling Phase 2: Identification
Incident Handling Phase 3: Containment
Incident Handling: Recovering and Improving Capabilities
IP Address Spoofing
Network Sniffing
Password Attacks
Reconnaissance
Rootkits
Scanning: Host Discovery
Scanning: Network and Application Vulnerability scanning and tools
Scanning: Network Devices (Firewall rules determination, fragmentation, and IDS/IPS evasion)
Scanning: Service Discovery
Session Hijacking, Tools and Defenses
Types of Incidents
Virtual Machine Attacks
Web Application Attacks
Worms, Bots & Bot-Nets

Prerequisites:

GSEC or equivalent experience
UNIX, Windows, Networking, and Security Experience
This is a hands-on skill course requiring comfort with command line interaction and network communications

Comments

Latest comments from students

User: m_jurrens

Instructor comments: Both instructors Mr. Askey and Mr. Hackney, were very good. the open learning environment was extremely productive and I felt we all learned far more that we ever would out of a structured rote memorization course.

User: natebonds

Instructor comments: Both Mr. Askey and Hackney were extremely knowledgeable. They were also extremely interested in helping each student learn. I was particularly impressed with the way they tailored the course to optimize our time since we weren't testing. I feel like I know much much more than I did when the class started.

Facilities comments: The facilities were fine. I would have preferred it be closer to Lackland.

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CT-215: Cloud+

Course Overview:

This course covers the knowledge and skills required to understand standard Cloud terminologies/methodologies, to implement, maintain, and deliver cloud technologies and infrastructures (e.g. server, network, storage, and virtualization technologies), and to understand aspects of IT security and use of industry best practices related to cloud implementations and the application of virtualization.

TechNow has worked worldwide enterprise infrastructures for over 20 years and has developed demos and labs to exemplify the techniques required to demonstrate cloud technologies and to effectively manage security in the cloud environment.

TechNow is a CompTIA partner and uses official CompTIA Cloud+ curriculum.

Attendees to CT-215: Cloud+ will receive TechNow approved course materials and expert instruction.

Date/Locations:

Date/Time	Event
04/21/2025 - 04/25/2025 08:00 -16:00	CT-215: Cloud+ TechNow, Inc, San Antonio TX
07/28/2025 - 08/01/2025 08:00 -16:00	CT-215: Cloud+ TechNow, Inc, San Antonio TX
11/03/2025 - 11/07/2025 08:00 -16:00	CT-215: Cloud+ TechNow, Inc, San Antonio TX

Course Duration: 5 days

Course Objectives:

Prepare to deploy cloud solutions
Deploy a pilot project
Test a pilot project deployment
Design a secure network for cloud deployment
Determine CPU and memory sizing for cloud deployments
Plan Identity and Access Management for cloud deployments
Analyze workload characteristics to ensure successful migration to the cloud
Secure systems to meet access requirements
Maintain cloud systems
Implement backup, restore, and business continuity measures
Analyze cloud systems for required performance
Analyze cloud systems for anomalies and growth forecasting
Troubleshoot deployment, capacity, automation, and orchestration issues
Troubleshoot connectivity issues
Troubleshoot security issues

Course Prerequisites:

Security+, Network+, CASP or equivalent experience
Managing or administering at least one of UNIX, Windows, Databases, networking, or security

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Palo Alto Networks Firewall Training Course Lab

Working with the TechNow lab for the PA-215: Palo Alto Networks Firewall Essentials FastTrack course has been nothing less than a techie's idea of fun. When students come in we are immediatly configuring the Cisco 3750 switches for access ports, VLANS, and trunks. We then cable the switch to the Palo Alto Networks Firewall. Each student gets their own Palo Alto Firewall Pod of hardware and software. What we find as fun is the VLAN environment, with an array of virtual machines hosted on an ESXi server that can really exercise the abilities of the Palo Alto Firewall. The DMZ VLAN hosts virtual machines that support enterprise services and also potentialy vulnerable web services. The Trust VLAN has Windows and Linux clients. The UnTrust VLAN has Web services and a VM of Kali. The hardware Firewall is additionally connected to a Management VLAN. All those VLANs are trunked into an ESXi server where the student also has a VM-Series Palo Alto Networks Firewall for High Availability.

After configuring all the trunking, VLANs, and network interfaces we learn about the firewall and configure it for the lab environment. Using Metasploitable and Kali/Metasploit nefarious penetration attempts are executed. Using packet captures, custom APP-ID's and custom signatures are generated. Custom logging and reporting are created to similate and enterprise and assist the desired Incident Response. It is always fun in a training environment to learn all about the controls available in a product, even though specific controls may not be used in the operational environment. In the end we have a good understanding of the Palo Alto Networks Firewall.