Course Overview:

Successful projects are built on the foundation of well-written requirements. In fact, many problems of challenged and failed projects can be traced back to requirements issues. In this course, you'll learn to document requirements clearly, effectively, and appropriately to create a solid foundation for project success. In this course, you will learn the difference between validation and verification, and you'll survey the various verification and validation techniques. You will learn to select the appropriate technique for each situation and apply it to ensure your requirements' effectiveness.

Attendees to TN-102: Writing Effective Requirements will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 2 Days

Course Objectives:

  • The Context for Writing Requirements
  • What Makes Requirements Effective?
  • Requirements, Audiences and Their Needs
  • Effective Requirements Information
  • Technical Writing Principles for Requirements
  • Requirements, Verification and Validation

Prerequisites:

  • Business Analysis Essentials
  • Requirements Development
  • Documentation and Management

Comments

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User: babygirl0520

Instructor comments: Tim is a wonderfully engaging instructor who, I believe prepared me extremely well to take the CCNA exam. He was prepared and had the ability to explain concepts in a way that were easy to grasp. Thank you.


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Course Overview:

In this instructor-led course you will learn how VoIP works, why VoIP works and how to use VoIP. This course will include configuring an IP Network using Cisco Routers and switches, learning IP fundamentals in order to make VoIP easier to understand. The last four days of class will focus on VoIP and IP Telephony.

Attendees to N-495: Voice-over IP (VoIP) Foundations will receive TechNow approved course materials and expert instruction.

Date/Location:

No Events

Duration: 5 days

Course Objectives:

  • Packetizing Voice
  • SIP Trunking
  • VoIP in the LAN
  • IP Networking
  • TCP/IP review
  • Dial Plan essentials
  • SIP related IP Services
  • Voice Compression
  • Real-Time Transport Protocol
  • SIP Architectures
  • SIP call Flow
  • Session Description Protocol
  • SIP NAT traversal
  • Media Gateway Control Protocol
  • Queueing
  • QoS Protocol

Prerequisites:

  • TCP/IP Networking

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Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

Comments

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