N-495: Voice-over IP (VoIP) Foundations

 

Course Overview:

In this instructor-led course you will learn how VoIP works, why VoIP works and how to use VoIP. This course will include configuring an IP Network using Cisco Routers and switches, learning IP fundamentals in order to make VoIP easier to understand. The last four days of class will focus on VoIP and IP Telephony.

Attendees to N-495: Voice-over IP (VoIP) Foundations will receive TechNow approved course materials and expert instruction.

Date/Location:

No Events

Duration: 5 days

Course Objectives:

  • Packetizing Voice
  • SIP Trunking
  • VoIP in the LAN
  • IP Networking
  • TCP/IP review
  • Dial Plan essentials
  • SIP related IP Services
  • Voice Compression
  • Real-Time Transport Protocol
  • SIP Architectures
  • SIP call Flow
  • Session Description Protocol
  • SIP NAT traversal
  • Media Gateway Control Protocol
  • Queueing
  • QoS Protocol

Prerequisites:

  • TCP/IP Networking

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IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
01/21/2025 - 01/24/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
04/22/2025 - 04/25/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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